Sparks Nissan Kia

If you have a passion for customer service and an interest in the automotive industry, we invite you to join our team at Sparks Nissan Kia 

Key Responsibilities

• Customer Care: Follow up with customers after service visits to confirm satisfaction, document feedback, and assist advisors with tracking CSI survey responses.
• Customer Interaction: Respond to service inquiries via phone, text or email promptly

• Rental Fleet Management: Oversee rental units by monitoring availability, coordinating usage, and helping maximize fleet efficiency.
• Warranty Support: Assist advisors with extended warranty approvals and help track information needed for factory warranty claims.
• Team Assistance: Provide daily administrative support to the service advisors and service manager to help keep the service department organized and efficient.

Qualifications & Skills

• Communication: Excellent written and verbal communication skills.
• Customer Service: Strong interpersonal skills
• Detail-Oriented: Exceptional organizational skills and attention to detail
• Work Ethic: A self-starter who takes initiative
• Positive Attitude
• Automotive Service Experience: Previous service advisor, BDC, warranty or similar automotive industry experience is strongly preferred
• Computer Proficiency:  Computer proficiency is required.  Previous experience with Reynolds or DealerLogix a plus.
• Multi-Tasking: Ability to work in a fast-paced, high-volume environment

This is a full-time position with benefits.  Pay is hourly based on experience.